January 2018

Quantifying Customer Service Levels


Do you know how to quantify your Customer’s Satisfaction levels? This video by Bain & Company takes a unique look at how to measure success and what better company to showcase the use of the Net Promoter Score (NPS) then, ZAPPOS. The video provides so much more than a metric and how world class, well, is really world [...]

December 2017

Climeworks, Capturing CO2 From The Air


A new pilot project captures CO2 from the air Environmental company Climeworks has developed a technique for filtering carbon dioxide directly out of the air. Enjoy…