January 2018

Quantifying Customer Service Levels


Do you know how to quantify your Customer’s Satisfaction levels? This video by Bain & Company takes a unique look at how to measure success and what better company to showcase the use of the Net Promoter Score (NPS) then, ZAPPOS. The video provides so much more than a metric and how world class, well, is really world [...]

December 2017

The Hardest Karaoke Song In The World


What could possibly go wrong? Iceland challenges foreigners to sing along to The A-Ö of Iceland, a song featuring words and phrases from the notoriously difficult language. What are you doing differently to be as authentic as you can making sure you stand out in a crowded marketplace? Interesting the evolution of Innovation can come [...]